RESUME 📄

OPERATION MANAGER 

Operations professional with over 16 years of progressive experience in real estate. I specialize in maximizing sales and revenue. I also focus on project management for multimillion-dollar transactions. This skill spans various sectors of the real estate industry. I excel in strong relationship-building abilities. I combine business acumen with neuron-operations strategies. This combination achieves high sales productivity. It also fosters lasting client relationships.

Areas of skill include: 

  • Administrative Oversight
  • Project Management
  • Transaction Coordination
  • Financial Management
  • Systems and Process Improvement
  • Compliance and Regulatory Oversight 
  • Marketing and Client Relations
  • Training and Development
  • Vendor and Facilities Management

Professional Experience 

COMPASS with Alex + Joe Team Miami Beach & Fort Lauderdale, FL    November 2019 October 2024

Director of Operations 

  • Build, develop, and keep personal relationships with clients by using CRM.
  • Manage all aspects of daily operations. This includes customer service, strategic planning, and review of legal documents. Also, handle the commission payroll of a team of 10-17 team members.
  • Maintain comprehensive project documentation, including contracts, receipts, certificates and meeting notes
  • Ensure all records are organized for easy access and compliance purposes.
  • Create team manuals, graphics and presentations for meetings
  • Conduct post-project evaluations to assess successes and areas for improvement.
  • Oversee marketing activities to ensure brand/team adherence and compliance.
  • Monitor expenses and implement cost-control measures to stay within budget

ONE Sotheby’s International Realty with Alex + Joe Team, Miami Beach, FL     November 2014- October 2019

Project Manager

  • Create quality standards for the projects and make sure they are met throughout the process.
  • Serve as the primary point of contact for all project stakeholders, including clients, Realtor’s, contractors, and investors.
  • Promote regular updates and meetings to keep all parties informed
  • Develop and preserve project schedules, ensuring that deadlines are met.
  • Adjust timelines as necessary based on project developments or delays.
  • Make sure that all team members have the necessary tools and information to do their tasks

ZILBERT INTL’ REALTY acquired by BROWN HARRIS STEVEN, Miami Beach, FL      July 2010 – September. 2014

Assistant Manager 

  • Help in managing transactions from listing to closing, ensuring all documents are accurately completed and deadlines are met.
  • Communicate with agents, clients, lenders, title companies, and inspectors to ease the deal process.
  • Ensure that contracts, disclosures, and addenda are completed and filed correctly.
  • Coordinate marketing activities, such as preparing property listings, social media posts, and email newsletters.
  • Update and maintain the office website, and assist in creating print and digital marketing materials.
  • Help organize and promote open houses, events, and community outreach activities.
  • Oversee office finances, including tracking expenses, processing payments, and managing petty cash.
  • Support budgeting efforts, helping the Office Manager with cost-saving initiatives and financial planning.
  • Assist with payroll preparation and commission calculations for agents if applicable.

COLONIAL AMERICA TITLE SERVICES, Miami Beach, FL.                                           February 2008 – June 2010

Processor/Closer 

• Open contracts to file/Hold Escrow

• Order Estoppel/payoff/ Lien Search

• Prepare Legal/Conveyance Documents

• Create Settlement Statements HUD

• Arrange Closing with clients/broker/Realtor/bank

• Disburse Checks

FLORIDA TITLE ON DEMAND Miami, FL         October 2005- January 2008

Post-closer 

  • Loan package Funded
  • Issued Owners/Mortgage Title Policies
  • Record Legal Documents
  • Loan compliance Disbursement
  • High paced environment
  • Weekly Company Meetings

LAW OFFICE OF G. DENNIS ROSE, ESQ Miami, FL     September 2004- August 2005

Personal secretary

  • Intake customer request
  • Switchboard Operator
  • Manage high call volume
  • Update legal information
  • Schedule meetings and appointments

Education

AAS, Business Management, Miami Dade Community College; earned 2007

Florida Notary Public ID 1224071 | Commission HH 164433 

Real Estate License: Florida State 2009. License number: SL3226784